CROA and Celebration Town Hall, Explained: Who Runs What for Homeowners
Town Hall at 851 Celebration Avenue houses CROA, CNOA and the Joint Committee: what each body does, how ID cards and assessments work, and how residents get information.
7 minute read
For most day-to-day matters in Celebration, the door residents knock on is not the Community Development District. It is Celebration Town Hall, home of the Celebration Residential Owners Association, known as CROA. CROA is the homeowners’ association. The Celebration CDD, covered separately in our CDD explainer, is a special-purpose local government. The two bodies are distinct, they are funded differently and they look after different things, and this guide keeps them separate throughout.
Town Hall’s mailing address is 851 Celebration Avenue, Celebration, FL 34747, and its telephone number is 407-566-1200. Resident Services, where residents deal with staff in person, is at 631 Sycamore Street. The official community website is celebration.fl.us, which carries the resident portal and the community calendar. The wider town directory sits on the Celebration area portal, and current coverage is gathered on the Celebration news hub.
The bodies based at Town Hall
The official welcome packet issued to new residents states that Celebration Town Hall houses the offices and personnel responsible for the Celebration Residential Owners Association, the Celebration Nonresidential Owners Association and the Celebration Joint Committee. Together, the packet states, those organisations regulate property use and provide maintenance and operation for a number of common facilities, including landscaping, parks and playgrounds.
CROA, the Celebration Residential Owners Association. All Celebration residential owners are members of CROA, according to the CDD’s published questions page. The welcome packet states that CROA is governed by a seven-member Board of Directors and is responsible for maintaining, enhancing, protecting and preserving the common areas and recreational facilities, and for the operation, care, upkeep and maintenance of contracts for repairs, additions and improvements to areas of common responsibility. CROA’s stated goal, in Town Hall’s own wording, is to protect and preserve property values by promoting an enjoyable, safe and community-oriented neighbourhood. The CDD’s site adds that CROA’s primary role is to ensure compliance with the rules, restrictions and community-wide standards in the Declaration of Covenants, Conditions and Restrictions, and that annual dues fund the administrative and maintenance operations set out in the annual CROA budget.
CNOA, the Celebration Nonresidential Owners Association. The welcome packet states that CNOA comprises all commercial landowners within Celebration, is governed by a five-member Board of Directors, and is responsible for preserving, protecting and enhancing the non-residential areas of the community. Its contact email, as published in the packet, is [email protected].
The Celebration Joint Committee. The packet describes the Joint Committee as an administrative committee comprising representatives from both the CROA and CNOA boards. It administers services used jointly by both associations, such as management, communications, accounting and security. The packet states that the committee has five places, of which CROA holds two seats.
Celebration Community Services. The packet lists Celebration Community Services as a 501(c)(4) corporation providing community events and outreach programmes, publications and communication tools. Its board consists of the members of the CROA Board of Directors.
Who manages the association day to day
The welcome packet states that the CROA Board of Directors has hired a management company, GrandManors, described as the managing agent for the Joint Committee, CROA and CNOA, handling the administration, operation and maintenance of Celebration at the direction of the boards. GrandManors staff are the people residents deal with at Resident Services, at 631 Sycamore Street, open 9 a.m. to 5:30 p.m. on Monday, Wednesday and Friday and 9 a.m. to 6 p.m. on Tuesday and Thursday, on 407-566-1200 and [email protected].
Town Hall itself, at 851 Celebration Avenue in West Village, holds the CROA Town Hall staff offices and meeting and reception space, per the packet’s amenities table. The distinction is worth holding on to: 851 Celebration Avenue is the mailing address and the Town Hall building, while 631 Sycamore Street is where residents visit Resident Services for passes, forms and payments.
What Town Hall does for residents
The welcome packet sets out Town Hall’s roles directly. It serves as a clearing house for resident issues, and its staff provide community information and co-ordination among the associations, the development districts and The Celebration Company. Its services include recreation programmes and registration, special events, common-area maintenance, community meetings, newsletters, administration of the covenants and of the architectural review process, trash collection, pool passes and information by telephone or in person. Town Hall also co-ordinates security representatives and public law enforcement officers.
Its departments, as listed in the packet, are Administration, Resident Services, Community Standards, Service Areas, Information Technology, Communications and Lifestyle, Parks and Recreation, and Maintenance. The Parks and Recreation team organises more than 35 community-wide events a year, according to the packet.
CROA is also responsible for its active and passive private parks, named on the CDD’s questions page as Lakeside Park, Founders Park, Heritage Park, North Village Park, East Village Park, and the Artisan Park and Club. The lakes, street lights and alleys belong to the district, while the parks, pools and playgrounds used with an ID card belong to the association. Our guide to Celebration’s trails, lakes and parks maps which body maintains which space.
ID cards, passes and guests
A Celebration ID card issued by CROA is required for the resident amenities listed in the welcome packet, unless a private rental agreement with CROA has been executed through Town Hall. The packet states that residents in good standing may attend community events and use parks, pools and playgrounds, that many areas have a security gate requiring the card to be scanned, and that cards are non-transferable and carry the holder’s photograph. ID cards are obtained at Town Hall.
All residents aged 12 and older can get an ID card with an embedded chip for pool access, according to the packet. Tenants need a lease, and a tenant’s card expires at the end of the lease. A resident with a valid ID may bring no more than four non-resident guests outside their immediate family on any given occasion, unless the visit is under a scheduled event or private party, and must remain with guests at all times. Vehicles parking at Lakeside Park require a Celebration sticker, free from Town Hall.
Assessments, architectural review and standards
Three recurring resident obligations run through Town Hall. First, CROA assessments. The packet’s finance answers state that CROA assessments are due on the first of each calendar quarter, on 1 January, 1 April, 1 July and 1 October, and that payments are considered late if not posted to the account by the 29th of the month in which they are due. The packet states that the CROA payment maintains the common areas shared equally, such as the community pools, parks, landscaping and facility maintenance. Payments can be made by post to the address on the statement, in person with Resident Services at 631 Sycamore Street, or online in the resident portal. No assessment amount is stated here, because the packet does not publish one and amounts are set in the annual CROA budget.
Second, architectural review. Any change to the exterior of a property requires prior approval from the Architectural Review Committee, according to the packet, including painting, landscaping changes, mailbox replacement, house numbers and fencing. The packet’s Community Standards material repeats the point: all exterior changes must receive ARC approval before work begins. The Community Charter, ARC meeting schedule and Design Guidelines are available through the Celebration website, at Town Hall, or from the Architectural Review Co-ordinator at [email protected].
Third, community standards, administered by Town Hall’s Community Standards department. Residents unsure which body handles a maintenance question can use the My Celebration FL app, which the packet states directs the request to the appropriate department with status updates.
How residents get information
Town Hall runs an extensive communications operation, and the welcome packet lists its channels. The community website, celebration.fl.us, is described as the online hub for resident communications, holding event information, recreation opportunities, an online calendar, important association documents, a video gallery of CROA Board of Directors meetings and a business directory. Registration for a website account is arranged through Town Hall at 631 Sycamore Street or on 407-566-1200.
Two weekly email newsletters go to residents who have opted in. The Friday Flash covers happenings around town, including CROA events and clubs and organisations. Monday Matters, which the packet states began in April 2023, covers board and committee meetings and notices, operations information and maintenance updates. Celebration News is the official monthly magazine, described in the packet as a full-colour glossy magazine mailed to all residents and property owners, delivered at the beginning of each month, with copies in magazine racks around the community and on the Celebration website.
For the events those channels publicise, see Celebration’s 2026 holiday events and the Celebration Farmers Market guide. Past Town Hall coverage is collected in the Celebration News archive.
More from this desk: the Celebration news hub, the Celebration area portal and the Celebration News archive. See also Celebration CDD, explained, Celebration’s villages, explained, Celebration at 30.
Sources & notes: Celebration official welcome packet (Town Hall, March 2025 edition, hosted at visitcelebration.org) for Town Hall’s address and departments, the CROA, CNOA, Joint Committee and Celebration Community Services descriptions and board sizes, GrandManors as managing agent, Resident Services location and hours, ID card and guest rules, assessment due dates, ARC approval requirement and the Friday Flash, Monday Matters and Celebration News descriptions; celebration.fl.us homepage for CROA’s stated goal and the resident portal; celebrationcdd.org Questions page for CROA membership, dues purpose and the parks CROA maintains. No CROA assessment amounts are stated because the packet does not publish them. Read November 15, 2026.
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